Cancellation & Refund Policy

Cancellation & Refund Policy

Last updated: 13 April 2026

At Kurtuluş Nazar Pasta Sanayi (Nazar Profiterol), customer satisfaction comes first. The terms for order cancellation and refunds are set out below.

1. Order Cancellation

1.1. Up to 48 Hours Before the Delivery Date

For cancellation requests made after order confirmation and at least 48 hours before the delivery date, the full amount is refunded.

1.2. Less Than 48 Hours Before the Delivery Date

For orders with less than 48 hours left before the delivery date, cancellation requests cannot be accepted, as the products have already entered production.

1.3. How to Request a Cancellation

You can submit your cancellation request through the following channels:

• Phone: +90 (216) 606 14 98 (Weekdays 09:00–18:00)
• E-mail: [email protected]

Please include your order number in your cancellation request.

2. Return Conditions

2.1. Returns of Food Products

Pursuant to Consumer Protection Law No. 6502 and Article 15/ç of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for products that may spoil quickly or pass their expiry date.

For this reason, returns are not accepted for food products that have been delivered.

2.2. Damaged or Incorrect Delivery

If, at delivery, the products are found to be damaged, spoiled or different from those ordered:

• A report is drawn up at the time of delivery.
• You must notify us within 24 hours of the delivery date.
• You can send an e-mail with photos to [email protected].
• Where the request is found justified after review, the product is resent or the payment is refunded.

2.3. Incomplete Delivery

If the number of products delivered is less than the number ordered, you must notify us within 24 hours of the delivery date. For verified shortfalls, the difference is refunded or the missing products are delivered.

3. Refund Process

1. Notify us of your return/cancellation request by phone or e-mail.
2. Your request is reviewed within 2 business days at the latest.
3. For approved refunds, the amount is refunded to the credit card/bank account used for payment within 5–10 business days.
4. The time it takes for the refund to appear in your account may vary depending on your bank.

4. Force Majeure

In the event of unforeseeable force majeure such as natural disasters, epidemics, general strikes or war, delivery times and conditions may be changed. In such cases our customers are informed and a solution is found by mutual agreement.

5. Contact

For cancellation and refund requests:

• Kurtuluş Nazar Pasta Sanayi (Nazar Profiterol)
• Address: Şerifali, Emin Sk. No:54, 34775 Ümraniye/İstanbul
• Phone: +90 (216) 606 14 98
• E-mail: [email protected]

This is a translation provided for information. In case of any discrepancy, the Turkish version prevails.